Think before you Ring.

First post. I work in an IT department. I have two colleagues, Walter*(Tongan) and Sanchez* (Brazillian). I have a manager, Martin*, who I have know since I was little and somehow ended up working at the same company with.

My manager says my job is to help fix people’s computers, and keep things running smoothly. I know better, I know my job is to make sure that my phone doesn’t ring.

I do preventative maintenance, not for your feelings or to keep your productivity up or to keep the wheels truning, I do it so my phone won’t ring.

When I fix a problem you caused, I try to explain it to you  not because I want to embarrass you or give your ego a hit. ( I couldn’t care less about that!) I do it so you won’t make the same mistake and then make my phone ring.

But you never listen and ten minutes later you make my phone ring!

When I fix your phone and you come storming up to my desk and loudly wonder why I didn’t test it, and then I go over to your desk and show you how to work it properly and then you loudly let everyone know that the technology is not simple enough to cover for your stupidity, you may as well have made my phone ring.

When I send you an email warning you of a planned outage or a potential problem, I do it so you won’t make my phone ring. But you do it anyway, so I can tell you the exact same thing that I typed. I may aswell have typed “call me” in my email.

The less my phone rings, the better I am doing at my job. The less it rings, the more work I can do to stop it from ringing!

I work so hard to not make my phone ring. You work so hard to ring it. Please, when an error comes along,  do not panic, take a deep breath and think for a second. If you’re still stuck, then by all means make my phone ring. I am after all here to help you. It’s that 10 seconds of thinking that I am trying to instil.

Think before you ring! THINK!